FAQ

How can I order something I saw in store but can't find online?
We try our hardest to get all of our in store stock online for you but it's not always possible. Just send us an email and we'd be happy to set up a custom listing on our site for you to purchase. You can also call us at (902) 298.5667 with your credit card info and we'd be happy to process it that way.

How can I pay for an order online?
You may choose to pay through credit card via Paypal or through our secure online payment portal. You may also send an Instant Transfer through Paypal or (in Canada only) an Email Money Transfer - simply choose this option during check out and follow the displayed instructions.

Can I order a gift for someone?
Of course! Just specify their address in the shipping address fields and your own in the billing address fields. We can include a little personalized note from you in the package - just leave a note for us at checkout with what you want us to write!

Can I place an order online and pick it up in store?
Totally! Use the discount code PICKUP at checkout and have the shipping fee waived. The order will then be prepared to be picked up during our open hours & you'll receive a notification when it's ready.

Are you looking for new products?
We're always looking for new stock and new vendors to add to our shop. Email us at hello@dotsandloops.ca with your wholesale info / linesheet and we'll contact you if we're interested in working with you!

I have another question?
If you have any questions at all, we are happy to help! Just shoot us an email!